Lately MagicPuffer has been gaining new customers who have a complaint about other companies they have used in the past – free trials that aren’t really free. I continue to hear stories through email and on the phone about a customer signing up for a free trial, only to be billed monthly for refills or other products. Be wary of free trials being offered for electronic cigarettes and be sure to check for any fine print.
So whats happening? The main complaint is a free trial is offered – that requires shipping to be paid with a credit card. In 2 – 3 weeks a refill is sent and automatically charged to your credit card with out ordering the product. It is then hard to get out of this recurring billing and the company becomes hard to contact. So if you ordered a free trial, watch your credit card statement and if you have problems contacting the company you purchased from, be sure to contact your bank.
MagicPuffer does not offer any type of free trials. We do back our Starter Kits with a one year warranty, so if something breaks send it back and we will repair or replace it at no charge in the first year.